International orders are shipped by DHL and Vietnam orders are shipped by Vietnam Post.

Shipping and handling fees are included in each invoice and are paid by the buyer.

Please, do not use a PO box or have us ship to a military address, a restricted area, a naval port, and/ or Jurong island, all carriers on earth refuse to ship to these areas.

If an item is lost/damaged during shipping, we’ll do everything we can to resolve the situation. In many cases, that means sending a new product to the buyer at no additional cost.

All international buyers will need to pay import taxes, duties, and tariffs (if any) according to your country’s governing laws in order to clear customs. Toyniverse shall not be held responsible for any delays caused by customs payments.

We accept:

Paypal

Credit or Debit Card

Vietnam Domestic ATM Card (applicable for Vietnam only)

The estimated shipping date of each product is updated on the product sale page. This could vary with circumstances based on our material partner (Boxes, ID cards, name cards, etc...). However, this might change depending on the availability of Boxes, ID and Name cards, etc.

You may check the status of your orders on the website by going to the ORDERS tab. When your order has shipped out, we provide a tracking code via email so that you can stay up-to-date with your order status.